Privacy Policy | Elsey Group

1. Who We Are

This privacy policy applies to Elsey Group and its associated companies including Elsey Contracting Services, Elsey Electrical Services, Elsey Properties, and First Choice Windows & Doors ("we", "us", "our"). We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For any questions about this privacy policy or how we handle your data, please contact us at:

Email: info@theelseygroup.co.uk
Phone: 01366 399 338

2. Information We Collect

We may collect and process the following personal information:

Identity Data: Name, title, and job title
Contact Data: Address, email address, and telephone numbers
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
Usage Data: Information about how you use our website and services
Communications Data: Your preferences in receiving communications from us and your communication preferences
Project Data: Information you provide about your property, project requirements, and specifications

3. How We Collect Your Information

We collect information through:

Direct interactions: When you fill in forms on our website, request a quote, make an enquiry, or correspond with us by phone, email, or otherwise
Automated technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies and similar technologies
Third parties: We may receive personal data from analytics providers, advertising networks, and search information providers

4. How We Use Your Information

We use your personal information for the following purposes:

To provide you with quotes and information about our services
To carry out our obligations arising from any contracts entered into between you and us
To communicate with you about your enquiries and projects
To notify you about changes to our services
To improve our website and services
To administer and protect our business and website
To send you marketing communications (where you have consented to receive these)

5. Legal Basis for Processing

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Contract: Where we need to perform the contract we are about to enter into or have entered into with you
Legitimate interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
Legal obligation: Where we need to comply with a legal obligation
Consent: Where you have given consent to the processing of your personal data for one or more specific purposes, such as marketing communications

6. Data Sharing

We may share your personal information with:

Other companies within the Elsey Group to provide you with integrated services
Service providers who provide IT and system administration services
Professional advisers including lawyers, bankers, auditors, and insurers
HM Revenue & Customs, regulators, and other authorities who require reporting of processing activities in certain circumstances
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

8. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.

9. Your Rights

Under data protection law, you have rights including:

Right of access: You have the right to request copies of your personal data
Right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete
Right to erasure: You have the right to request that we erase your personal data in certain circumstances
Right to restrict processing: You have the right to request that we restrict the processing of your personal data in certain circumstances
Right to object: You have the right to object to our processing of your personal data in certain circumstances
Right to data portability: You have the right to request that we transfer the data we have collected to another organisation, or directly to you, in certain circumstances

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at info@theelseygroup.co.uk if you wish to make a request.

10. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. We use the following types of cookies:

Strictly necessary cookies: Required for the operation of our website
Analytical/performance cookies: Allow us to recognise and count the number of visitors and see how visitors move around our website
Functionality cookies: Used to recognise you when you return to our website

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

11. Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes we make to our privacy policy in the future will be posted on this page. We encourage you to check this policy periodically for any changes. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.

13. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us:

Email: info@theelseygroup.co.uk
Phone: 01366 399 338

You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.